Frequently Asked Questions
Q: Why doesn't the system recognize my email address?
A: If you are a first-time user, the system will not recognize your email address. Please read all of the text in red, type your last name in the box that appears, and click the "submit" button.
Q: Can I submit more than one problem type on one work order?
A: No. Please only submit one problem type on each work order.
Q: What is a "problem type"?
A: A "problem type" is a general category such as plumbing, heating, electrical, etc. You can submit multiple related problems on a single work request, but please separate problems into different work requests if they aren't related.
Q: Why has my work request been delayed?
A: There are many reasons why your request could be delayed. Be sure to check your email for a messege regarding it. If not, contact our dispatch at (435) 797-3117.
Q: Why do you need my phone number as part of my registration?
A: If we run into a problem with your request, we can resolve it much more quickly by phone. Such problems might include:
- if you forget to list your apartment number
- if we need to schedule or reschedule an appointment
- if we send a worker, but can't find the problem
Housing Maintenance office hours are Monday - Friday 8:00 am to 4:30 pm / closed holidays.